Facing the Amoreira aqueduct in Elvas, in short distance to Badajoz. Offers twin, double, triple and suite in a total of 88 rooms. Venue for social and corporate events. Pool (Summer). Restaurant and bar available for events and groups. Scroll

General Policies

Policies

GENERAL POLICIES

Schedules

Arrival   - Check in from 14h. |   Output   - Check out until 12h.

Early Check-In Policy:

It will be available only upon availability and prior reservation, for a surcharge.

Early Check Out Policy:

The Hotel reserves the right to charge the total cost of stay in case of early departure from the guest and without prior prior information (24 hours minimum). If the booking is non-refundable, it will be charged prior to arrival at the hotel and there will be no return in case of early departure.

Check out policy after 12pm:

Always subject to request. Please contact the reception at least 24 hours in advance. This service will be associated with an additional fee.

We will be able to store your luggage at no extra cost, contact us for details.

Children Policy:

0-2 years: free stay in crib.

3-12 years old: Offering a child's stay in an extra bed or sofa bed in a room / type, according to their capacity and applicable rate

2nd child 3-12 years / 13 or adult: extra bed or sofa bed or in applicable rate / type.

Free cribs are available upon request and subject to availability.

Whenever you bring children with you, it is mandatory to inform them in advance so that we can ensure availability and validate the best quote.

If you have any questions, please contact us before making your reservation.

Minimum Age Policy :

To check in at the Hotel, you must be at least 18 years old.

Parking :

Free public parking is available in front of the hotel. We advise you to leave your car closed. The Hotel is not responsible for damages caused to third parties, thefts or thefts occurred with the vehicles.

Personal Data Policy:

Please refer to our data protection policy in compliance with the RGPD on our official website.

Smoke:

Smoking is prohibited throughout the hotel, especially in the room. In accordance with hotel policy, we reserve the right to charge an additional fee of € 300.00 / incident if this rule is not followed. Outside there are suitable places for smoking. See reception for more details.

Animal Policy:

We do not accept pets except in the case of guide dogs or authorities working dogs.

 

Booking Policy:

All bookings, except for thematic programs, include bed and breakfast only, other services will incur an additional charge.

Warranty Policy: In order to enjoy all the services we have at your disposal we require you to have a valid credit card during your stay.

Deposit Policy: In case of non availability or no valid credit card a deposit may be required to secure the booking.

Group Bookings:

For online reservations for 5 rooms, the group booking policy applies. In such cases, the Hotel reserves the right to evaluate whether or not to book it and may negotiate with the customer a new rate and / or cancel the reservation.

No-Show Policy :

In case of no-show, the hotel will charge the first night of the stay. For non-refundable rate, the entire stay is charged.

Cancellation Policy:

Standard Rate:   Until 48h: cancellation free of charge. Less than 48h: We charge the first night, except when other conditions have been agreed.

Non Refundable Rate:   Bookings with this rate will be charged 100% of the price as soon as the reservation is made. There will be no right to any refund in case of cancellation, no-show or early departure.

Damage caused or missing objects:

The Hotel reserves the right to charge any damages that are intentionally caused by the customer.

Credit Cards Accepted:

American Express, Visa, Euro / Mastercard, Maestro.

Pool Use Policy:

The hotel pool is available in the summer months and is free of charge and subject to available capacity.

There may be occasional periods of unavailability for their maintenance. If you travel with the intention of enjoying the pool, we advise you to contact us in advance.

  • Check in time 2:00 PM
  • Check out time 12:00 PM
  • Children age 3 - 12
  • Pets not allowed

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